Your privacy matters. This page explains how Restore My Photos handles enquiries, uploaded photographs, completed restoration files and personal information.
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Restore My Photos is a UK digital photo restoration business run by me as a sole trader. I restore, repair, enhance and deliver photographs digitally for clients across the United Kingdom.
For privacy questions or data requests, email hello@restoremyphotos.co.uk.
Under UK GDPR, personal information is handled only where there is a lawful reason to do so. Most processing is necessary to respond before entering into a contract, provide the requested restoration service, meet legal obligations, or support legitimate business interests such as secure record keeping and website maintenance.
Where consent is needed, for example to display a restored photograph publicly, I will ask for permission first. Consent can be withdrawn at any time.
Original photographs sent for a quote or restoration may include personal data, including images of family members, homes, events or sensitive memories.
I handle uploaded photographs confidentially and use them only to assess the work requested, provide a quote, complete the restoration, or respond to your enquiry.
Photographs are never publicly shared, used in marketing or added to a portfolio without clear permission.
Completed restored images are created from the files supplied by the client. They are treated with the same care and confidentiality as the original uploads.
Restored final images remain available for download for 60 days free of charge after delivery. After that period, additional re-download requests may incur a £5 recovery and re-delivery fee if the files are still available.
Clients are responsible for downloading, storing and backing up delivered files once received.
If you send photographs for a quotation but do not proceed with an order, the uploaded files and related enquiry details may be deleted after 30 days.
This helps keep personal information and family photographs for no longer than reasonably necessary.
For completed orders, I may retain essential order details, invoices, payment records and correspondence needed for customer service, accounting and legal compliance.
Financial and accounting records may be retained for up to 6 years to meet UK tax and business record requirements.
Files are usually sent and received using email, secure transfer links or reputable file delivery services. I take reasonable steps to keep file handling secure and to limit access to the information needed to complete the work.
Please avoid sending passwords, financial details or unrelated sensitive information with your photographs.
The website may use cookies and privacy-conscious analytics tools to understand how visitors use the site, check performance and improve reliability.
Analytics information is generally aggregated and does not need to identify you directly. More detail is available in the Cookie Policy.
Restore My Photos may use trusted third-party services to operate the business, such as email providers, file transfer services, payment processors, website hosting, analytics tools and accounting software.
Only the information needed for the relevant purpose is shared. I do not sell personal information, mailing lists or client photographs.
Many photographs sent for restoration are deeply personal. Sensitive family memories are handled with care, discretion and respect throughout the quote, restoration and delivery process.
Images are not published, displayed in a portfolio, posted on social media or used in before-and-after examples unless you have given permission.
Under UK data protection law, you may have the right to access, correct, delete, restrict or object to the use of your personal information. You may also ask for a copy of information held about you.
Some information may need to be retained where there is a legal requirement, such as accounting records for completed orders.
To ask a privacy question, request deletion where applicable, or raise a concern about how personal information is handled, email hello@restoremyphotos.co.uk.
This policy should be read alongside the Cookie Policy and Terms of Service.
